TRADITIONAL ORGANIZATION Top down decision making Incremental learning leading to incremental improvement in products and services Bureaucracy and management control systems Segmented, vertically organized structure with explicitly defined job responsibilities Performance measured against top down goals, usually with limited commitment by employees Organizational leaders plan, direct and react Career growth measured by promotion; relationships are competitive Organizational culture promotes employee dependence and entitlement

COACHING ORGANIZATION Multi-level decision making Transformational learning leading to product and service innovation Organizational support systems Cross-functional teams, horizontally organized or matrix structures with loosely defined responsibilities Performance measured against shared goals with strong personal commitment by organizational members Career growth measured by depth and breadth of expertise and strength of partnerships/networks Organizational culture promotes interdependence and self-reliance among members